The simplest way to reach us
Email [email protected] and use a clear subject line. We aim to review genuine editorial and accessibility messages within five business days, although detailed product investigations can take longer.
Do not use email for urgent medical help. We cannot diagnose skin conditions, recommend prescription treatment or securely receive sensitive medical records.
Email [email protected] ↗Reporting a factual problem
Use the subject ‘Correction’ and quote the exact wording you believe is wrong. Link to a primary source or provide a clear photograph of the current packaging when formulation or pack information has changed.
We verify submissions independently. A correction request does not guarantee an edit, but evidence-led issues receive priority.
- ✓Page URL and page heading.
- ✓Exact product variant and country.
- ✓The disputed sentence or data point.
- ✓A current manufacturer, label or authoritative source.
Help us make the site more useful
Tell us when a comparison is unclear, a link is broken, text is difficult to read or navigation creates an accessibility barrier. Describe your device and browser if the issue is technical.
General product questions may inform future guides, but replies are informational and cannot replace advice from a pharmacist, GP or dermatologist.
Product information is not editorial control
Brands may send current ingredient lists, press information, correction evidence or notice of a reformulation. Product samples never guarantee coverage, timing, inclusion or a positive conclusion.
Clearly state any embargo or confidential status before sending material. Unsolicited information may be used for verification but does not create an obligation to publish.
- ✓No paid ranking positions.
- ✓No guaranteed reviews.
- ✓No approval of our final copy by a brand.
- ✓Material relationships are disclosed.
Partnership and rights enquiries
Use the subject ‘Commercial’ for advertising, licensing or partnership proposals. Independent rankings and scores are not for sale. Any accepted sponsored material must be visibly labelled and separated from editorial judgments.
For image, trademark or copyright concerns, identify the asset, page URL, rights holder and the action requested so we can investigate efficiently.
Please minimise personal information
Send only the information needed for your enquiry. Do not include diagnoses, medical files, payment details, passwords or other sensitive information.
How contact information is handled is explained in our Privacy Policy. By emailing us, you understand that your message and address will be processed so we can respond and keep an appropriate record of the enquiry.